01
Service design
Look at the whole service, from the first contact to the final outcome, and design how each part should work together.
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UX & service design consulting
UX and service design that makes sense to the people using it.
MMG Tech provides UX and service design consulting for Australian organisations improving digital products, services and operational experiences.
A good service should feel simple, even when the work behind it is complex. We connect customer needs, business processes, technology, digital products and the everyday workflows that hold them together.
Based in Brisbane and working with organisations across Australia, we focus on how people actually work, what gets in their way and what needs to change before development begins.
Where to start
When UX and service design helps
You do not need to have the answer before asking for help. These are common signs that a more structured view would be useful.
- 01Customers are getting stuck or confused
- 02Staff rely on workarounds to get things done
- 03A digital product is difficult to use
- 04A new service is being designed
- 05User journeys are unclear
- 06Teams are about to build something without testing the experience first
- 07Different channels or touchpoints feel disconnected
How we help
Practical support, shaped around the problem.
02
User research
Talk with customers and staff to understand what they need, rather than relying on assumptions.
03
Customer journey mapping
Show each step a person takes, so confusing moments and gaps become easier to see.
04
Service blueprinting
Connect what the customer experiences with the behind-the-scenes work that supports it.
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Wireframes
Sketch simple layouts early so ideas can be discussed and tested before any build.
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Experience mapping
Build a shared picture of the whole experience, not just one screen or one team.
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Usability thinking
Check whether things are genuinely easy to use, from the perspective of the person using them.
08
Stakeholder workshops
Bring the right people together to agree on what the experience needs to achieve.
09
Customer and staff pain point analysis
Find where people lose time, get frustrated or give up, and understand why.
10
UX strategy
Agree what a good experience looks like for your organisation and how design decisions support business goals.
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Process and workflow analysis
Understand the processes and handoffs behind the experience, because most service problems start there.
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Requirements discovery
Turn research and design findings into clear requirements that delivery teams can build from.
13
Prototyping
Create clickable or paper prototypes so people can try an idea before money is spent building it.
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Future state design
Shape a clearer, simpler experience that the organisation can realistically deliver.
The outcome
What you walk away with
Clear outputs that help people make decisions and move forward with confidence.
- Clearer user journeys
- Simpler interactions
- Better understanding of customer and staff needs
- Practical wireframes or service concepts
- Reduced risk before development begins
- Stronger alignment between business needs and user experience
How MMG works
Clarity first, then the right level of support to move forward.
Based in Brisbane and working with organisations across Australia, we keep the work practical and involve the people who know the business best.
Related support
The problem may cross more than one area.
Set a clear product direction firstDefine the requirements behind the experienceTurn the designed experience into working softwareMove the design into coordinated deliveryImprove the processes behind the servicePlan a wider digital transformationSee MMG Tech's full capabilityRead our case studiesCase study: Introducing a governed enterprise AI assistant for organisational knowledgeCase study: SaaS product strategy and delivery for a multi market digital verification platform
Start a conversation
Not sure exactly what support you need?
That is a useful place to start. Tell us what is happening and we will help you work out the most practical next step.
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